faq's

Casto Bambu

What does Casto Bambu means ?

Casto Bambu word is derived from Italian language. Casto means pure in English and Bambu is bamboo tree, Basically meaning is Pure Bamboo.

Orders

How to place an order?

Initially, Open the shop page and choose the product of your choice with color, size and quantity. Select the buy now, register with Casto Bambu, add the address and choose the payment options and continue with the checkout process.

Do I need to set up an account with Casto Bambu to place an order?

Yes, You need to register an log  in with your Casto Bambu account to continue with your order placement process.

How to edit and update my account details?

Your must register to open an account with Casto Bambu. Once registered, you can log in to your account anytime and edit it update your registered contact, username, password, email and address book details.

How do I decide on the size before confirming the order ?

For assisting with you size selection, we have size and fit guides separately in pdf file.

I have forgotten my password - what should I do ?

You need to reset your password,  follow the forgot password instructions on the sign-in page. Please understand, for security reasons we don't share or send your old existing password through any means ( SMS or Email).

Payments

What should I do when my payment fails ?

If you are facing any payment failure issue, we request you to choose any other listed payment method. Further if money gets debited from your account and your order is not created successfully, we will refund the amount to you through the same mode of payment made by you. 

What are the payment methods accepted with Casto Bambu?

You can pay through Cash On Delivery (COD) or online through internet banking, Debit/Credit Cards and UPIs.

Is it safe to use credit and debit cards with the Casto Bambu website ?

We have encrypted every information that has been used to process payment using the SSL protocol. SSL establishes a secure, encrypted connection that protects sensitive data, such as debit and credit card information.

Can I use multiple methods of payment for a single order ?

No, we can accept only one method of payment/card per order.

When will my card be charged/debited ?

Once your order has been successfully placed, your card will be debited with the charges. Casto Bambu will notify the successful order placement through SMS/EMAIL.

Shipping 

How long will it take for my order to be delivered?

We attempt to deliver orders between 4 to 7 business days (excludes public holidays and Sundays). The delivery time may vary during festive seasons, special occasions, during special offers and sales periods.

Can I use a PO Box as the delivery address of my order?

No, we deliver only to street addresses.

Are there any additional shipping charges ?

Your shipping charges may vary with the distance, weight, shipping plan and shipping mode of your order.

Can the shipping address be modified before it has been shipped?

Yes, you can modify or raise a request to modify your address through contact details given in the website before your order gets shipped.

Does the Casto Bambu ship to multiple addresses?

Casto Bambu delivers to one per order. If your want to send your item/purchases to multiple addresses, we suggest placing a separate order for each destination.

Tracking

How to check my order status?

Once placing an order, the status of the order can be checked on the 'Orders' page under your account. Your order status will help you understand whether your order has been shipped or not.

Can I update the address or change the quantity of the order once it's been placed ?

Unfortunately, we are unable to change or amend any of the order details once they have been placed. Rather, you can receive the order and send it back to us by following our returns procedure.

What can I do when my order is undelivered?

For prepaid orders, if our delivery partners are unable to deliver the product and then send it back to us, we will initiate a refund to your account that will reflect within 24-48 hours from imitation.

How will I know that my order has been processed?

Once the order has been placed, you will receive an email along with an SMS notifying the status of your order.

Where to track my delivery details?

By entering the provided tracking ID for your order, you can track the location of your delivery with Casto Bambu.

Returns

I have received defective goods. What can I do?

At Casto Bambu, all our products undergo a stringent quality control process. Even after all those quality checks, if you received a faulty product, you can raise a return/refund request with us.

What is your return policy?

All items are returnable with Casto Bambu within 10 days of purchase.

The product should be in its original condition with all tags intact.

It must be unused, preserved and undamaged. You can return the item when the delivery contains ;

.  Incomplete products (missing quantity or accessories).

.  Faulty products

.  Damaged products 

.  Irrelevant products 

How do I return an item?

You have 10 days to decide on your product return.

In any case of inconvenience with the recieved product, open your account and navigate to your order. Choose the product/item that you wish to return. Then click the "Request for Return/Exchange" button at the bottom of the page.

Provide the reasons with picture proof and a clear description to support your claim and continue with the return process.

Our logistics will take care of the reverse pickup. Once the item has reached out warehouse, the full amount of your return will be refunded to your account via the original payment method.

If my order contains multiple items, can I just return one or part of them?

Yes, Casto Bambu offers full and partial return/exchange for each item in a multi item order. 

How to cancel my order with the Casto Bambu?

You can cancel your order completely or partially at any time within 25 hours of placing the order. Any amount deducted will be refunded through your original payment method.