Shipping and Delivery

Shipping Policy

At Casto Bambu, we endeavor to ship all your products in a quick, safe and inexpensive manner. We currently ship with India. Customers registered with Casto Bambu can check their order status from the order page.

Delivery Timeline

Generally, it takes upto 3-7 business days to deliver the product across India. The working days do not include any public holidays. However, the shipping takes longer if the ordered quantities are more than 3-5 pieces per style or if the item ordered is under production.

Payments

. The taxes mentioned with the invoice are calculated based on your shipping destination.
. Delivery charges and additional charges depend on the product weight, destination and carrier charge.
. You can pay through Cash on Delivery(COD) or online through internet banking, American Express, Debit cards, Visa, Mastercard, IMPS, Maestro and Paytm.

Possible reasons for shipping delay

. An unforseen event such as recipient unavailability.
. Incorrect or unclear address given for the delivery.
. Extreme weather conditions and natural calamities.
. The region comes under administrative and political instability.
. The shipping period of 7 business working days is not applicable to remote and interior locations with minimal accessibility.

Delivery Obligations

. The customer has to provide his signature as approval of receiving the order.
. Casto Bambu insures each purchase while your product is in transit until it is delivered to you.
. On giving signature, all the responsibilities towards the shipped product are passed to the customer.
. We don't entertain the change of address or redirection during the period of delivery.
. Free shipping adheres to the guidelines of the shipping policy.

Shipping Efforts

. In case you are unavailable to receive the product l, our Courier Agency will call in an attempt to deliver your goods.
. If the customer is not available during the delivery, our Courier Agency will try a maximum of two delivery attempts.
. If the first delivery attempt has failed, the second delivery attempt will be scheduled on the next working day.
. The customer can also contact the carrier and collect your order from the carrier's registered local office.
. Casto Bambu cannot ship the products of the same order to multiple addresses.